Returns & Right of Withdrawal

• You may withdraw from your purchase without giving any reason within 14 days of the day you (or someone you nominate) receive the goods.
• To exercise the right, tell us clearly within that period — the simplest way is to open a return request from your account (Account → Orders → select order → Request return), or contact us using the details below.
• You then have a further 14 days to send the goods back. You bear the direct cost of the return shipment unless stated otherwise at checkout.
• We refund all payments including standard delivery costs within 14 days of being informed of your withdrawal, using the original payment method. We may withhold the refund until we receive the goods or proof of return shipment.
• You are liable only for any diminished value of the goods resulting from handling beyond what is needed to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to, among others:

• Goods made to your specification or clearly personalised.
• Sealed goods unsuitable for return for health or hygiene reasons once unsealed.
• Goods liable to deteriorate or expire rapidly.

Any applicable exception is indicated on the product page before you order.

Beyond the statutory minimum, this store's current return window, refund behaviour and any restocking fee are shown on each order's page and during the return request flow. Where this policy is more generous than the statutory right, the more generous terms apply; it never reduces your statutory rights.

If an item arrives damaged, faulty or not as ordered, this is handled under your statutory warranty rights — see our Terms of Sale. In that case return shipping is on us.